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5 signs you NEED to switch to a new CRM.

Published 21 July 2023 13:21
by Julia Pacewicz

Choosing the right Customer Relationship Management (CRM) system is crucial for businesses to effectively manage customer interactions and drive growth. However, there comes a time when your current CRM may no longer meet your evolving needs and hinder your success. In this blog post, we will explore five key signs that indicate it's time to make the switch to a new CRM.


5 signs you NEED to switch to a new CRM:

  1. Outdated technology;
  2. Limited scalability;
  3. Integration challenges;
  4. Poor user adoption;
  5. Inadequate customer support


From limitations in functionality and poor user adoption to scalability challenges and integration issues, these signs serve as a wake-up call for businesses seeking to optimize their CRM strategy. By recognizing these signs and taking proactive steps towards a new CRM solution, you can unlock the potential for enhanced efficiency, improved customer relationships, and sustainable business growth. Join us as we delve into the key indicators that signal it's time for a CRM upgrade.


Sign #1 - Outdated technology

If your current CRM system is built on outdated technology or lacks regular updates and improvements, it may become a liability rather than an asset. Staying current with technology trends can help you leverage new features, security enhancements, and performance improvements.


Sign #2 - Limited scalability

As your business grows, your CRM should be able to scale along with it. If your current CRM system cannot handle increasing data volumes, user accounts, or customer interactions, it may become a bottleneck and inhibit your growth.


Sign #3 - Integration challenges

A CRM should seamlessly integrate with your other business systems, such as email marketing platforms, customer support tools, or e-commerce platforms. If your current CRM lacks integration capabilities or requires manual workarounds, it may be hindering your efficiency and limiting data visibility.


Sign #4 - Poor user adoption

If your team members consistently struggle with using the CRM or find it cumbersome, it may be a sign that the system is not user-friendly. Low user adoption rates can hinder productivity and prevent your team from fully leveraging the CRM's capabilities.


Sign #5 - Inadequate customer support

Strong customer support is crucial when using a CRM system. If you consistently face challenges or delays in receiving support from your current CRM provider, it could be a sign that it's time to explore alternatives.


Why choose HubSpot as your CRM?

HubSpot is an excellent choice for a CRM due to its advanced technology, seamless scalability, extensive integrations, high user adoption rates, and exceptional customer support. Its cloud-based platform offers modern features and customization options, accommodating businesses of all sizes. With its wide range of integrations, HubSpot seamlessly connects with other tools and systems. Its user-friendly interface promotes high user adoption, and their dedicated customer support team ensures assistance when needed, making HubSpot a reliable CRM solution.


So, what signs are you seeing??

By choosing HubSpot over Salesforce, you can save up to $161,000 a year in CRM costs. Your company may qualify for such savings. 

Get in touch with us to see if we can help you reduce your costs.

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Julia Pacewicz

RevOps Consultant & Brand Strategist

Julia is a RevOps Consultant & Brand Strategist. She received her B.A. in Psychology and Art History from New York University and her M.A. in Heritage & Memory Studies from the University of Amsterdam. Julia's background in humanities has helped her in creating digital experiences for ClickRay's customers.